Cook Hall Review (1-10)
Friendliness of staff: 4
Taste of Food: 6
Vegetarian options: 2
I got the amazing opportunity to visit Dallas, TX yesterday! I really didn’t realize Dallas was as cool as it is, we were there for a little over 24 hours this trip, but we had a really great time!! We stayed at the W Hotel, which was a really cool looking hotel. Their rooms were interesting and unique. A little too much faux snakeskin for me, but I like where their head was at. We had quite a rough time checking in, as the hotel completely canceled our reservation since we didn’t show up the day prior, but it had been booked the day before so we didn’t have to wait til 3pm to get into our room. So while they were trying to sort that out, Ryan and I decided to get some food because we hadn’t eaten at all that day, and by this time, It was already almost 2pm.
We went to their restaurant at the hotel called Cook Hall. The decor was super old school I really liked it! The edison bulbs were a great touch, the lighting was inviting. I had high hopes based off of the looks. Well, as it turns out, the old saying “don’t judge a book by it’s cover” is so true in this story, and I’m afraid that this is where the “good” ends. The staff all seemed so lethargic and looked like they hated their jobs. A waitress seated us at a table that hadn’t been wiped, so we kindly asked if we could switch tables. She turned around and walked away from us without saying a single word. Okay…strange we thought. We waited a moment and she didn’t come back.
We sat ourselves at another semi- clean table. A waitress came by, she was even less excited to be there than the last person. I asked her if the black bean soup was vegetarian, she said it was. I ordered that, and I also ordered the cornbread. I LOVE a good cornbread! She told me this one had jalapenos in it, that made it even BETTER. I also ordered one of my favorite drinks: a bloody mary. Their bar looked impressive. I was excited to see what they could do with a bloody mary. A few minutes later, a very simplistic and boring bloody mary was brought over. It didn’t even have a single olive in it, or celery. Just one lonely lime slice. It was a bloody mary none the less, so I drank it. A little while later the cornbread came out, there were two pieces on a plate. It came with some butter that was as hard as a rock and tasted freezer burned. OK, so we did without the fancy sounding honey butter, no big deal. I was just excited to be eating a meal.
I finished the first cornbread and started to dive into the second. As I cut it open, giant chunks of bacon fell out of it. I realized there was bacon throughout the entire thing, there just happen to be no large pieces in mine (that I noticed). Ryan let her know there was bacon in it. Obviously, I was super upset that I had just been served (and had eaten) bacon, but I internalized it as I didn’t want to make her feel bad. My issue here is that she didn’t really seem to care much that I had just unknowingly eaten bacon. She didn’t apologize she just took the plate away and stated that it’s not usually cooked with bacon. Welp, when you are serving a vegetarian and they state that they are a vegetarian, I believe that it becomes your responsibility to let them know when there’s bacon in something if it isn’t listed on the menu. If you aren’t sure, you should ask the chef to check. Also, shame on this restaurant for putting bacon into cornbread and not notating that there’s meat in it on the menu. I even re-read the menu thinking maybe it was my fault, but no, absolutely did not state there was bacon in the cornbread.
One Last Qualm…
This restaurant also keeps the cutlery and plates on the tables, which I have never been a fan of. Especially in this scenario considering both of the tables we sat at that day were not very clean. I feel like there is too much opportunity for plates/cutlery to get dirty, fondled and coughed on if they’re home is on the table. Not a fan of this.
We couldn’t wait to leave the restaurant and get into our room. The whole vibe in that restaurant was just not pleasant. No one wanted to be there, not even us. We made our way to the front desk again, they were able to figure out our reservations (hallelujah!) they were even kind enough to give us a $40 room credit for the trouble earlier. I had to speak at a party in a few hours, so we made our way to our room. Someone brought out bags, but it was an interesting “bell hop service”…they wheeled the baggage cart to our room, and then just kinda pushed it towards us and ask us to leave it outside when we were finished. If they don’t unload your bags and give you the full experience, are you required to tip?! We weren’t too sure. We thought it a little odd that such a nice hotel didn’t have a legit bell hop service, but whatever! We took a nap and got ready for the evening. Now listen, we had bad luck with food in the earlier part of the day, but at dinner, I relied on Yelp to get us to an awesome dinner, it did NOT dissapoint…that blog post will be coming soon!
Until next time!